GanzWorld FAQs

1. What is a GanzWorld login?


In order to offer our users a better online experience as we expand our properties, we’re upgrading all our member accounts to new GanzWorld accounts!

We thought it would be easiest for our users to have a single login to access all GanzWorld sites.

As such, we have introduced a new login system to our GanzWorld site, that will replace individual Webkinz Newz and Ganz Parent Club accounts. Members who already have active Webkinz Newz accounts will be prompted to use them during the account update process for the GanzWorld login. By doing this, the new GanzWorld account will keep the current Webkinz Newz username and password, and members won’t lose their KinzCash balance, comments or any other information tied to their account.

If a member also happens to have an active Ganz Parent Club account, they will be prompted to merge the two accounts for the GanzWorld login.

If a member only has an active Parent Club account, they can use that account for the account update, but they will be prompted to create a new username, so the Ganz Parent Club username (email address) will not be their username for the GanzWorld login.

New members trying to create GanzWorld accounts (those who do not have existing Webkinz Newz or Parent Club accounts) need to start from scratch. To create a GanzWorld account, click ‘JOIN’ in the top right of any GanzWorld site and follow the slides for account registration.

If you are a new member who recently signed up for GanzWorld but did not receive your confirmation email please return to our FAQ’s and click on “I am not receiving my email confirmation” to read more about that issue.

2. Why have I not received my confirmation email?


If you are new to GanzWorld and have recently created an account but did not receive your confirmation email please make sure to follow the steps bellow:

  1. Make sure you have created a GanzWorld account under your correct email address.

  1. Check your email Inbox, Junk and Spam folder as perhaps the confirmation email was diverted to one of those.

  1. Additionally, if you have antivirus software, please check the settings, as it could have blocked the email from being received.

Unfortunately, we are not able to resend our confirmation email. Therefore we advise you to attempt creating another account again under the same email address. If the attempt is unsuccessful try creating a GanzWorld account under a different email address. If that still does not work please contact support about this issue and provide them with the email addresses you used during the registration process.

3. Username and Password Retrieval?


If you have forgotten your GanzWorld Username, you will not be able to access your account. Unfortunately, we are unable to retrieve your username for you. Note that you’re more than welcome to set up a new account using the same email address (but not the same username).

If you have forgotten your password, but know your username and the email address associated with the account Click Here or follow the instructions bellow:

  1. Go to GanzWorld and click on “Login”
  2. Then click “Forgot Password?”
  3. Enter your username.
  4. A new, temporary password will be sent to your email address.

We apologize for any inconvenience caused due to username and password retrieval.

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